Refund policy
All purchases are final. We do not accept returns or provide refunds for change of mind, personal preference, incorrect selection, or any other reason unrelated to a defective, damaged, or incorrect product.
Damages and Issues
Please inspect your order immediately upon receiving it. If your product arrives defective, damaged, or you receive the wrong item, please contact us as soon as possible at support@homezyhub.com.
To help us evaluate the issue, please provide your order number and clear photos or videos showing the product and the problem. Our team will review your claim and determine whether it qualifies for a refund.
If the product is confirmed to be defective, damaged, or incorrect, we will process a full refund for the affected product/order to your original payment method.
Please do not send any product back without contacting us first and receiving instructions from our support team.
No Returns or Refunds
We do not accept returns or issue refunds for:
- Change of mind
- Personal preference
- Incorrect product selection
- Products that are no longer wanted
- Minor cosmetic differences that do not affect functionality
- Damage caused by misuse, improper installation, accidents, or normal wear and tear
Exceptions / Non-Returnable Items
All products are final sale unless they arrive defective, damaged, or incorrect.
Certain products may also be subject to additional restrictions under applicable law, including personalized products, perishable goods, and certain sealed products that cannot be returned for health or hygiene reasons once opened.
Exchanges
We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@homezyhub.com. If your claim is approved, we will process a full refund for the affected product/order.
European Union – 14-Day Cooling-Off Period
If you are a consumer located in the European Union, you may have a statutory right to cancel an online purchase within 14 days of receiving the goods, subject to applicable EU consumer protection laws and their exceptions.
Where this statutory right applies, it takes precedence over our general no-return policy. Certain exceptions may apply under applicable law.
Refunds
Refunds are not available for general returns, change-of-mind requests, or personal preference.
If a product is confirmed to be defective, damaged, or incorrect, we will process a 100% full refund for the affected product/order to the original payment method.
Once your refund has been approved, please allow up to 10 business days for us to process it. Your bank or payment provider may require additional time for the funds to appear in your account.
If you have any questions regarding a defective, damaged, or incorrect product, please contact us at support@homezyhub.com.